Privacy policy

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We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our services or contact us.

What Data We Collect

We may collect the following personal information:

• Full name
• Contact details (phone number, email address, postal address)
• Vehicle details (make, model, registration number)
• Service history
• Payment details (processed securely via third-party services)
• CCTV footage (if you visit our premises)
• Website usage data (if you visit our site

How We Use Your Information

We use your data to:

• Provide and manage our vehicle repair services
• Contact you regarding your service, appointments, or updates
• Process payments
• Respond to your enquiries
• Improve our services and customer experience
• Maintain security and safety at our premi

Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases:

• Contract: Processing is necessary to fulfill our service agreement with you
• Legitimate Interests: For business operations, security, and improvement
• Consent: For marketing communications (you can opt out anytime)

Data Sharing

We may share your data with:

• Payment providers
• IT and hosting service providers
• Government or regulatory bodies when required by law
  We do not sell or rent your personal data to third parties.

Data Security

We implement appropriate security measures to prevent unauthorized access, alteration, or disclosure of your personal data.

Data Retention

We retain your information for as long as necessary to fulfill our services and comply with legal obligations (usually up to 6 years for financial records).

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (in certain circumstances)
• Object to or restrict processing
• Withdraw consent at any time (for marketing)
  To exercise any of these rights, contact us at [Your Contact Email].

Cookies & Website Tracking

If you use our website, we may collect data using cookies for functionality and analytics. You can manage your cookie preferences in your browser settings.

Changes to This Policy

We may update this policy from time to time. Please review it periodically. The latest version will always be available on our website or upon request.

Contact Us

For any privacy-related enquiries or to exercise your rights, please contact:

Motor Fix Cars

Email: Michael@motorfixcar.co.uk

Phone: 07418334339